Agile Delivery Accelerators Ltd – Privacy Policy  – Updated 2023-08-01

Introduction:

Agile Delivery Accelerators Limited (“Accelerators”, “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with applicable data protection laws in UK & EU. This policy describes how Accelerators will collect, manage and use your personal data.

This applies to data we collect through our website www.accelerators.co.uk, as well as data gathered through consultation sessions, workshops and service delivery. “

How will we use your personal Data?

• To verify your Identity
• To engage and manage our relationship with you
• To communicate with you to; respond to your queries, discuss and understand your requirements, and to offer training and/or other services
• To enable our consultants and associates to develop customised content and services, and support delivery
• For Negotiation and/or execution of contracts
• For Processing your orders
• For Processing of payments, handling other financial transactions, and collecting or recovering money owed to us
• Booking and management of training and coaching events, workshops or consultancy sessions
• For Delivery of services
• To keep you informed of; industry developments and training or information share events
• To facilitate networking with people with similar interests
• To provide you recommendations and choices on Training and/or Accelerators Products and services
• To register you with 3rd parties for services or accreditation – i.e. Scaled Agile Inc.
• To enhance the type, quality and content of our services.
• To provide, maintain, and improve our Website and services
• To send you updates, newsletters, marketing communications, and other information with your consent
• To analyse usage patterns and trends to improve our Website and services.
• Any other purposes you have given explicit consent for
• To protect the security and integrity of our Website and to prevent fraud or other illegal activities
• For Complying with legal or regulatory requirements

What Data Do We Collect ?

The type of personal and other data we collect will vary based on the services we provide you. We aim to collect only the minimum necessary data. The typical data items we collect includes:

• Title, first, last names,
• Address
• Tel Number
• Email address
• Country of residence
• Job Title
• Linked in Profile
• Applicable educational qualifications
• Work experience
• Personal goals and aspirations
• referrals or recommendations data
• Company name
• Company Address
• Company VAT Registration Number

We may capture the following data to improve our interaction with you over our website and to monitor and manage security of the site.

• Visitor Geography,
• Visitor IP
• Dates and time of interaction
• Browser Details
• Pages and components visited
• Any additional you have provided us through the contact forms

We may also make recordings of online and classroom training events for quality control, enhancing our training delivery, and monitor trainee engagement and attendance.

Data Analytics & Use of Cookies

We will not deploy cookies to your device.  However, we will use analytical tools and data from third party data providers to assess how you interact with our website and determine your areas of interest. We may use the same services to show you customised advertisements based on your areas of interest.

When do we collect this data?

• When you browse our website
• Contact us via filling in the contact forms, email us, call or send us WhatsApp messages
• When you place an order our products or services
• During any consulting sessions, workshops or as a part of delivering services to you.
• When you complete training or engagement surveys or provide feedback to us

Your consent to collect and process personal data

Through your use of this website, or your voluntary provision of Personal Data, you express your consent to the collection, storage, and processing of your Personal Data in alignment with this Policy and our Terms and Conditions.

Implied consent may also apply when a user is provided with notice and a reasonable opportunity to opt out of the use of their personal information for activities such as notifications, industry updates, and being informed of new products and services, and the user chooses not to opt out.

You may also give us explicit consent to store and process personal data for specific purposes in delivering services to you.

You can remove your consent to hold and process your personal data at any point by written instructions to us on contactus@acclerators.co.uk – subject to exceptions for any ongoing training, services being provided or any legal and/or regulatory requirements.

How do we securely store and manage personal data?

We typically hold your data in UK or EU secure and encrypted cloud storage, with appropriate offline storage & backups.

We have implemented suitable security measures, both physical and electronic, to prevent the inadvertent loss, unauthorized use, access, alteration, or disclosure of your personal data. We restrict access to your personal data to individuals such as employees, associates, and other third parties who have a legitimate business requirement to access or process this information. These individuals will process your personal data in accordance with our instructions under strict Non-Disclosure Agreements.

Whilst we take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, no data transmission or storage system is completely secure, and we cannot “guarantee” the security of your information.

Some of our consultants and 3rd Party providers operate outside of the UK and EEA, and it may be necessary to transfer selected and specific personal data items to them in order to provide you contracted services.  We will only transfer such data to a jurisdiction that recognised by the UK/EEA as having an equivalent level of protection and controls as outlined in UK/EEA GDPR. Any Data transferred between Accelerators, consultants and 3rd parties will be made via secure and encrypted channels.

We will retain your personal information only for the duration necessary to fulfil the specific purpose for which it was collected as well as meeting any legal, accounting, or reporting obligations.

We will not store your financial details such as Bank Account numbers, sort codes, card numbers etc. Payments will be processed by regulated payment service providers, with only the necessary transaction details such as payee name, date of payment, amount and payment reference extracted for our records.

3rd party access to your data

3rd parties may process your data for legitimate purposes as a part of providing our services (including but not limited to registering your trainees with Scaled Agile inc, provide you course material, or offer additional support or services). We will obtain assurances from any third parties that they will manage and safeguard your data to the same standards as accelerators.   The 3rd parties will be accountable and responsible for storage & retention, deletion, management and processing of such data in compliance with UK & EU GDPR standards.

Links to 3rd party Sites

Our website may include links to websites operated by our partners or 3rd party providers. If you choose to follow a link to any of these websites, please be aware that they maintain their own privacy policies, and we cannot assume any responsibility or liability for these policies. Prior to submitting any personal data to these websites, we recommend reviewing their respective policies.”

What data protection principles do we adhere to?

• Process data in a lawfully, fairly, and in a transparent manner and inform you of how we use this data
• Collect data for specified, explicit, and legitimate purposes only
• Only collect and process data that is adequate, relevant, and necessary for the purpose of providing services to you
• Keep your personal data accurate and kept up to date, and to rectify or erase this data upon being notified by you
• Retain data only for defined periods and no longer than necessary to provide our services to you
• Take appropriate security measures to protect personal data from unauthorised or unlawful processing, accidental loss, destruction, or damage
• Maintain records of processing activities and conduct data protection impact assessments where necessary
• Retain your data within the UK or EU servers, and manage any transfer of data outside the UK or EU under GDPR standards
• And comply with relevant laws and standards regarding management of personal data

What are your rights as a data subject?

• You have the right to request access and see what personal data we hold about you,
• The right to request we correct any inaccurate or incomplete data
• The right to request deletion of personal data – subject to any legal, regulatory or financial requirements we may need to comply with
• The right to object to or restrict future processing of your personal data.
• The right to request we transfer your personal data to you or a third party you nominate.

Accelerators may charge a small fee for these services, and we will respond within 1 calendar month to your request.

Updates to this Privacy Policy (Published 01/08/2023)

We keep our privacy policy under regular review and will make changes to it periodically.  We are committed to making sure our customers, suppliers and associates are notified of these changes. This notification will be made through publishing the updated Policy on our website. “

Contacting us re: your personal data

Should you have any inquiries concerning our privacy policy, the information we maintain about you, or if you wish to exercise any of your data protection rights, please contact us on contactus@accelerators.co.uk